- Choose the type of box (shape, color and size) you want to order and the color of the roses you want to have in the box.
- Add the chosen combination of roses to cart.
- In order to check wether we deliver to your location or not, type in your Zip code.
- Proceed to check out.
- Fill out delivery information (address, notes or/and comments) and your payment information and choose the date and time you want to receive your box.
- Please review delivery and payment information to ensure that it is correct and complete – ALL fields must be filled in.
- Place your order
- After you placed your order we will process your order and send you an email with your order status
We try to do our best to satisfy our costumer‘s special requests. In order to do so you either can add your special request to the comments field during order or you can contact us directly by e-mail at email@example.com If we have any questions regarding your special request we will contact you as soon as possible at the given information.
Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call us at (754) 600-9655 and we will take your order over the phone.
Once you order has been validated, you will receive a status e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting our customer service about the status of your order. If you do not hear from us after you receive your confirmation, your flowers were delivered on the day specified on your confirmation.
Our partners deliver the boxes to the previously given address. We take care that the roses will be delivered in the proper circumstances and proper handling without damaging the product . Our number 1 priority is quality and 100% customer satisfaction.
We hand deliver our products to every city of Dade and Broward Counties.
We also offer nationwide shipping through UPS, USPS and FedEx for a flat fee of $30.00
For other shipping questions, please, contact our office at (754) 600-9655
To ensure the highest quality and timely delivery, all orders must be made 24-48 hours in advance. If we are unable to process your order, we will contact you by phone and/or e-mail to arrange for an alternate delivery date. Same day delivery is possible for some flower arrangements, please, contact our office at (754) 600-9655 for more information.
We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor or at front desk we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.
We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, and Visa and PayPal. All payments must be in USD.
Florida state requires that we collect sales tax, generally on the full amount of the order including delivery. The correct amount will be calculated automatically and show up on your total in the checkout area. Orders coming from outside the state of Florida do not contain tax.
There is a $12.00 flat rate on every delivery regardless location in Broward and Miami Dade Counties.
You may order online or by phone 24 hours a day, 7 days a week 365 days a year. For customer service questions we are available Monday through Friday 8:00 AM to 5:00 PM, Eastern Time.
Yes. For hospital delivery, please include the recipient’s room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements may not be allowed – telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.
For any reasons if you decided to cancel your order after we purchase shipping label . We will not refund shipping cost.
Please contact our office at (754) 600-9655 for more information.
15. Refund policy
Preserved Roses Refund Policy
Due to the nature of the handmade preserved roses, for sanitary purposes there are no returns or exchanges on Rose Arrangements or Preserved Roses. In the unlikely event you receive a damaged item, we will gladly replace it within 30 days of the date of purchase.
All Other Items
To be eligible for a return, please make sure that:
- The product was purchased within the last 30 days.
- The product is unopened, in its original packaging.
- You have the receipt, order confirmation or proof of purchase from Dose of Roses. We are unable to accept returns of purchases made from third-party retailers.
- Product does not contain preserved roses as these are FINAL SALE.
Products that do not meet these criteria will not be considered for return.