FAQ page answers - Quick FAQ & Highlights

1. How to Place Your Order

Choose your box (shape, color, size) and rose color for your rose arrangements.
Add to cart and check delivery availability using your ZIP code.
Fill out delivery info, payment, and select delivery date/time. Review carefully and place your order.
You’ll receive an email confirmation with your order status for your flower delivery.

This FAQ guides you step by step to ensure a smooth ordering experience.

2. Free Local Delivery

0–6 miles: Free delivery!
6–65 miles: $

We hand-deliver all local orders to ensure your rose arrangements arrive fresh and beautiful. Our flower delivery is done with care and attention to quality.

3. Delivery Areas

Local: All cities in Dade and Broward Counties

Nationwide Shipping: UPS, USPS, flat fee $30 (3-5 Business days)

Same-day delivery is available for select flower delivery orders—call (754) 600-9655 to confirm.

4. Special Requests

Add special requests in the comments field during checkout or email luxeflowerbox@yahoo.com luxeflowerbox@yahoo.com

We’ll contact you if we need more details. Customizations for your rose arrangements are always welcome.

This FAQ section also covers how to handle unique requests and customizations.

5. Payment Options

Major credit cards: Visa, MasterCard, American Express, Discover, Diners Club

PayPal accepted

All payments in USD

6. Hospitals & Funeral Homes

Include room numbers for hospital deliveries.

Include deceased name & funeral home for funeral deliveries.

7. Flower Substitution Policy

We use fresh, seasonal flowers. Occasional substitutions may occur.

Substituted flowers are always equal or greater in value and beauty.

Overall style, color palette, and feel of the **rose arrangements** are maintained

8. Refund Policy

Preserved Roses: No returns or exchanges. Damaged items replaced within 30 days.
Other Items: Must be purchased within 30 days, unopened, with proof of purchase. Excludes preserved roses.

Our FAQ ensures you understand our substitution and refund policies before placing your order.